Delete your SimSwift account

This page is for customers of the SimSwift app (iOS and Android) and simswift.com who want their SimSwift account and the personal data linked to it deleted.

How to request deletion

  1. Email hello@simswift.com from the email address you use to sign in, with the subject "Delete my SimSwift account".
  2. We reply to that address within 3 business days to confirm it is really you, and complete the deletion within 30 days of confirmation.

What is deleted

  • Your sign-in email address and any pending sign-in codes.
  • The push-notification device tokens registered by the SimSwift app.
  • Analytics events tied to your use of the app.
  • Your customer profile on simswift.com.

What is kept, and for how long

  • Order and invoice records (order number, plan purchased, price, eSIM activation details) are retained for up to 7 years where tax and accounting law requires it, then deleted.
  • Any active eSIM plan is terminated when the account is deleted and cannot be restored.

To remove only the app data on your phone without deleting your account, sign out in the app and uninstall it. Your account and orders stay available at simswift.com.