Refund policy

Effective Date: 12th Jul, 2025

1. Overview

At SimSwift, we aim to provide a smooth experience when purchasing and using our eSIM data plans.
Please read our Return and Refund Policy carefully before making a purchase.

2. Digital Product Nature

Our products are digital eSIMs, delivered via QR code or activation code, and considered consumed once delivered.

✅ Due to the nature of digital goods, all sales are final.
✅ We do not accept returns or offer refunds once an eSIM has been issued, activated, or delivered, except under specific conditions outlined below.

3. Eligible Refund Cases

We may consider a refund only in the following cases:

  • Non-delivery of product: You did not receive the eSIM QR code or activation code within 24 hours of purchase, and we are unable to deliver it after investigation.
  • Duplicate purchase: You accidentally purchased the same eSIM plan twice within a short time window.

4. Non-Refundable Cases

We do not offer refunds if:

  • Your device is not eSIM-compatible or is carrier-locked.
  • You changed your mind after receiving the eSIM.
  • You misused or misconfigured the eSIM (wrong installation, deletion, or reset).
  • You experienced connectivity or speed issues caused by the network provider or local conditions.
  • You purchased the wrong plan, region, or data package.
  • You failed to use the eSIM before the expiration date.

5. How to Request a Refund

If you believe you are eligible for a refund:

1️⃣ Contact us at [hello@simswift.com] within 7 days of purchase.
2️⃣ Provide your order number, email, and a detailed description of the issue.
3️⃣ Our team will review your request and respond within 3–5 business days.

6. Processing Time

If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

7. Contact Us

For refund inquiries, contact us at: