Terms of service

Last updated: 22 October 2026

1. Introduction

Welcome to SimSwift (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your purchase and use of eSIM products and services through our Shopify store and affiliated mobile and web apps. By using our services, you agree to these Terms.

2. Our Services

We provide prepaid eSIM data plans that allow you to access mobile data in various countries without needing a physical SIM card. When you purchase an eSIM plan, you will receive an eSIM profile, usually by QR code or activation code, for installation on your compatible device.

3. Eligibility

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, with the legal capacity to enter into binding agreements.

4. Purchases and Payment

Payments are processed through secure payment providers on our Shopify platform. Prices are shown in the currency displayed at checkout and may include applicable taxes or fees.

Purchases are subject to our Refund Policy. Under our 30-Day Activation Guarantee, an eligible unused eSIM that cannot be installed or activated may be replaced or refunded when the customer contacts us within 30 calendar days of purchase and completes reasonable troubleshooting. Other refunds, exchanges, and cancellations are available only as described in the Refund Policy or as required by applicable law.

5. eSIM Delivery and Activation

After successful payment, you will receive your eSIM details by email or on-screen display. Delivery usually takes a few minutes but may take longer in some cases.

You are responsible for:

  • Ensuring your device is eSIM-compatible and carrier-unlocked.
  • Installing the eSIM correctly and following the activation instructions.
  • Checking the destination coverage, data allowance, validity period, and other plan details before purchase.

6. Service Usage and Limitations

eSIM plans are provided through third-party global or local telecom operators. SimSwift is a reseller and does not operate the mobile networks directly.

Network availability, speed, and coverage may vary because of local conditions, congestion, maintenance, roaming restrictions, or blocked services. SimSwift is not responsible for ordinary network limitations outside our reasonable control, device incompatibility, or customer installation errors.

These limitations do not override the 30-Day Activation Guarantee in our Refund Policy or any rights that cannot lawfully be excluded under applicable consumer law.

7. Support and Troubleshooting

We provide support for purchase issues, delivery problems, installation, and activation. To qualify for the 30-Day Activation Guarantee, contact us before deleting the eSIM and complete the reasonable troubleshooting steps requested by our team. For network-performance issues after successful activation, you may also be required to contact the telecom carrier.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability per order is limited to the amount you paid for that order.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted.

9. Intellectual Property

All content, trademarks, and branding on this store belong to us or our partners. You may not copy, reproduce, or misuse any content without permission.

10. Changes to Products or Prices

We reserve the right to modify or discontinue eSIM products, services, or pricing at any time without prior notice. Existing purchases will be honored under the terms that applied at the time of purchase.

11. Termination

We reserve the right to terminate or suspend your access to our store or services if you violate these Terms or applicable laws.

12. Privacy

We collect and process personal data according to our Privacy Policy. We do not sell customer data, and data is handled through Shopify's secure systems and our service providers.

13. Governing Law

These Terms are governed by the laws of Hong Kong. Any disputes will be resolved in the competent courts of Hong Kong, subject to any mandatory consumer rights or jurisdictional protections that apply to you.

14. Changes to These Terms

We may update these Terms from time to time. Changes are effective upon posting. Continued use of our services after an update means you accept the revised Terms.

15. Contact Information

If you have questions or concerns, contact us at hello@simswift.com.