Terms of service

Last updated: 12th Jul, 2025

1. Introduction

Welcome to Simswift (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your purchase and use of eSIM products and services through our Shopify store and affiliated mobile/web apps. By using our services, you agree to these Terms.

2. Our Services

We provide prepaid eSIM data plans that allow you to access mobile data in various countries without needing a physical SIM card. When you purchase an eSIM plan, you will receive an eSIM profile (usually via QR code or activation code) for installation on your compatible device.

3. Eligibility

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, with the legal capacity to enter into binding agreements.

4. Purchases & Payment

Payments are processed through secure payment providers on our Shopify platform.
All prices are shown in USD and may include applicable taxes or fees.

✅ Important:

  • All sales are final once the eSIM activation code or QR has been issued.
  • We do not offer refunds, exchanges, or cancellations after the eSIM is delivered, except as required by law.

5. eSIM Delivery & Activation

Upon successful payment, you will receive your eSIM details via email or on-screen display. Delivery usually takes a few minutes but may take longer in some cases.

You are responsible for:

  • Ensuring your device is eSIM-compatible and unlocked.
  • Installing the eSIM properly and following activation instructions.
  • Checking coverage and data limits for your destination.

6. Service Usage & Limitations

eSIM plans are provided by third-party global or local telecom operators. We are a reseller and do not operate the networks directly.

We are not responsible for:

  • Network outages or coverage issues.
  • Device incompatibility or user error in installation.
  • Roaming restrictions or blocked services in certain countries.

7. Support & Troubleshooting

We offer support for:

  • Purchase issues.
  • Delivery problems (non-receipt of eSIM code).

For network performance or technical issues after installation, you may be required to contact the telecom carrier directly.

8. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability per order is limited to the amount you paid for that order.

You accept all responsibility for ensuring device compatibility and proper installation.

9. Intellectual Property

All content, trademarks, and branding on this store belong to us or our partners. You may not copy, reproduce, or misuse any content without permission.

10. Changes to Products or Prices

We reserve the right to modify or discontinue eSIM products, services, or pricing at any time without prior notice. Existing purchases will be honored as per the terms at the time of purchase.

11. Termination

We reserve the right to terminate or suspend your access to our store or services if you violate these Terms or applicable laws.

12. Privacy

We collect and process your personal data according to our Privacy Policy.
We do not sell customer data, and all data is handled under Shopify’s secure system.

13. Governing Law

These Terms are governed by the laws of Hong Kong.
Any disputes will be resolved in the competent courts of Hong Kong.

14. Changes to These Terms

We may update these Terms from time to time. Changes are effective upon posting. Continued use of our services means you accept the updated Terms.

15. Contact Information

If you have any questions or concerns, contact us at: